Booking & Cancellation Policy

A non-refundable $20 deposit is required at the time of booking to reserve your appointment. You can e-transfer your deposit at wellness814@hotmail.com

This deposit is non-refundable for no-shows or cancellations, regardless of the reason.
The deposit may be carried forward only if you reschedule with more than 24 hours’ notice.
Cancellations or rescheduling made within 24 hours will result in the forfeit of your deposit.

Thank you for your understanding and cooperation.

Arrival: Please arrive 15 minutes before your appointment time to fill up forms if you haven't done it online.

Cancellation Policy: If you cancel your appointment within 24 hours of your scheduled appointment, we will charge a no-show fee of 50% of the total service value. If you cancel your appointment within 4 hours of your scheduled appointment, you will be charged the full-service value. You may need to cancel or reschedule your appointment without incurring fees up to 24 hours before your appointment.

If you arrive late for your appointment, we cannot guarantee the full duration of treatment. If the therapist’s schedule is back-to-back, only the remaining available time will be provided. We appreciate your understanding and cooperation.

Payment Policy: All services are subject to 13% GST/HST. All prices are subject to change without prior notice. We accept debit, credit, cash or email transfer.

Insurance Billing Policy

We direct bill to the following insurance:

Bluecross

Greenshield

Empire Life

RBC

Business Hours

Monday - 9:30am to 9:30pm

Tuesday - 9:30am to 9:30pm

Wednesday - 9:30am to 9:30pm

Thursday - 9:30am to 9:30pm

Friday - 9:30am to 9:30pm

Saturday - 9:30 am to 9:30pm

Sunday - 9:30am to 9:30pm

By Appointment Only

1017 Wilson Avenue Unit 100B

NorthYork, Ontario M3K1Z1

wellness814@hotmail.com

647-834-0084

BLD + Heat Therapy

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Jenniesel Serquiano, RMT

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814 Wellness Inc. (Wilson & Dubray)